Lowe's Protection Plan Review (2024) | Services and Cost (2024)

We gave Lowe’s Protection Plans 3.5 out of 5 stars based on our provider review methodology. Started as a small general store in 1921, Lowe’s has a solid reputation as a home improvement retailer nationwide. As a result, Lowe’s extended warranties are available in all 50 U.S. states.

Unlike a traditional home warranty, Lowe’s limits its protection plans to a single item, and customers do not pay for coverage monthly. Instead, you purchase protection with cash or a credit card at the time of sale as an extension of the manufacturer’s warranty. We found many consumer complaints about the warranty’s limitations, service and the value of the coverage compared to other companies.

Our Take

A Lowe’s Protection Plan generally covers one item purchased from the home improvement store. Depending on the product, you can purchase warranty coverage for two, three or five years. You can also bundle protection plans if you purchase multiple major appliance warranties. Generally, Lowe’s offers protection plans for the following household items:

• Refrigerator
• Clothes washing machine and dryer
• Oven range and cooktop
• Microwave
• Dishwasher
• Gas or electric grill
• Smoker
• Pellet grills
• Lawn mower
• Pressure washer
• Trimmers
• Routers
• Drills and drivers
• Drill presses
• Sanders
• Wet or dry vacuums
• Air conditioners
• Fireplaces

Plus, the warranty covers other products that Lowe’s sells at its retail locations. Here are some other common products that are part of the protection plan:

• Small appliances: You can opt for a protection plan when buying items like blenders, food processors, wine coolers, toaster ovens and more.
• Plumbing: Plumbing products, such as water filtration systems, jetted tubs and water softening systems, are eligible for coverage.
• Water heaters: The three- or five-year plan also offers coverage of tankless or traditional water heaters.

You can view full coverage details on Lowe’s website.

The limitations on Lowe’s Protection Plans vary depending on the product you purchase. Generally, Lowe’s excludes coverage of products used for commercial purposes. Additionally, the plan will not cover repairs or replacements if items are subject to neglect or abuse. Coverage also excludes damage due to unauthorized modifications or repairs.

Lowe’s Protection Plans are available in all 50 states, including Alaska and Hawaii. Service, reimbursem*nt, appliance repair and replacement parts for products are not available for items outside of the U.S.

Based on our research, Lowe’s Protection Plan customer reviews are mixed. Customers appreciate the toll-free phone number and website to access claims but note issues with the processing timeline. There are multiple people to deal with, including Lowe’s customer service reps and separate contractors that handle repairs, making it difficult to arrange next-day or other emergency services.

However, customers appreciate the bonus features Lowe’s offers with its protection plans. For example, the Payback Reward or Restock Your Food Reward for major appliances pays customers if they don’t file a claim or if their food spoils due to a faulty fridge or freezer. We’ve included examples of both positive and negative reviews below:

“Bought [a] Samsung washer with [a Lowe’s] five-year warranty [and] in year three, the washer had issues with the LCD screen. Called the warranty company and it connected me to a local appliance shop. [The shop] couldn’t order the LCD screen and didn’t know when the parts would be coming in —apparently, it would ship from Korea. Being that we were a household with two adults and two young kids, being without a washer was an inconvenience. I was persistent that Lowe’s [would] do something about this. [I] spoke to a manager [who] let me borrow a clearance machine and got it delivered and hooked up while we waited for the replacement part. Took about two weeks [for] the appliance repair place to come out to swap out the part. Problem solved.” —bokworski via Reddit

“If you buy the Lowe’s warranty as a [bundle] it covers both [appliances] for $269. Also, if you are buying the connections (dryer vent, cord and water lines), [Lowe’s] will give you half the cost back in the form of a gift card. On top of that, if you never file a claim, [Lowe’s will] return 30% of the $269 as another gift card. Plus, it covers 100% of parts and labor and power surge and lightning strikes. Can save you if something goes wrong since parts are often on backorder and repairmen [may] charge for a service call just to tell you they can not get parts. With [a] Lowe’s warranty, [it] replaces the entire unit for free.” —Psalmopeus via Reddit

“Do not buy this policy. We have had such poor customer service, inability to get correct answers [and] failure to have accurate records on our washer and dryer. After trying to schedule service we decided to cancel the policy. We canceled it exactly as required in the Protection Plan contract. We received an email advising it was canceled and that we would receive a check, which never came. Have spent literally hours trying to [reach] customer service and multiple emails. Spoke to three reps and was advised it was not canceled [and] they could not explain the email noting the cancellation and refund. Promised a call from a senior supervisor — nothing, still after six weeks no resolution.” —solheim5148 via ConsumersAdvocate.org

“Rarely purchase a protection plan but did for our water softener. [The] unit stopped working and after a long battle of locating the plan, we submitted a claim. Was told they would contact me within 2 days and 10 days later, no response. Chatted with customer service and had to give them all the same information again. NEVER will purchase a service plan again. Avoiding purchasing anything from Lowe’s if at all possible.” —nealveon via ConsumersAdvocate.org